Versand

Shipping Policy

Last updated: August 2026

1. General Information

At K-lyst, each piece of jewelry is carefully prepared and packaged before shipment.

All orders are processed from:

K-lyst
116 Ter Rue des Tennerolles
92210 Saint-Cloud
France

As our jewelry is handmade, processing times may vary depending on product availability, order volume, and whether the item is ready to ship or made to order.

2. Order Processing Time

Orders are usually processed within:

3–7 business days

after payment confirmation.

Please note that:

  • Processing time is separate from shipping time;

  • Handmade or made-to-order pieces may require additional preparation time;

  • Orders placed during launches, holidays, or high-demand periods may take longer.

Customers will receive a confirmation email once their order has been shipped.

3. Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on the destination and shipping carrier.

France

Estimated delivery time:

2–5 business days

after shipment.

European Union

Estimated delivery time:

3–10 business days

after shipment.

International Orders

Estimated delivery time:

5–20 business days

after shipment.

Delivery times may be affected by:

  • Postal delays;

  • Weather conditions;

  • Holidays;

  • Customs procedures;

  • Carrier disruptions.

K-lyst is not responsible for delays caused by shipping carriers or customs authorities.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please ensure that your email address is correct when placing your order.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination;

  • Package weight;

  • Shipping method selected.

The total shipping cost will always be displayed before payment confirmation.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned to K-lyst due to an incorrect or incomplete address provided by the customer:

  • Additional shipping fees may apply for resending the package;

  • Refunds may be issued only after the returned package has been received and inspected.

7. Lost or Damaged Packages

K-lyst carefully packages every order to ensure safe delivery.

Once an order has been handed over to the shipping carrier, K-lyst cannot be held responsible for:

  • Lost packages;

  • Delays;

  • Theft after delivery confirmation;

  • Damage caused during transportation.

If your package arrives damaged, please contact us as soon as possible at:

calystebrana@k-lyst.com

Please include:

  • Your order number;

  • Photos of the damaged package and product;

  • Any relevant information requested.

We will do our best to assist you.

8. International Orders & Customs Fees

For orders shipped outside the European Union:

Customers are responsible for any:

  • Customs duties;

  • Import taxes;

  • Local fees;

  • Additional charges imposed by the destination country.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

K-lyst has no control over customs procedures and cannot predict additional charges.

9. Packaging

Each K-lyst piece is packaged carefully to protect the jewelry during transport.

Packaging materials may vary depending on availability while maintaining product protection and presentation quality.

10. Contact

For any questions regarding shipping or your order, please contact:

K-lyst
Email: calystebrana@k-lyst.com

We will respond as soon as possible.